First written on February 20, 2007  Revised and Updated on November 30, 2007 Mission Statement & Organizational Credo Mmguniversal.com is in the business of offering web hosting, E mail and other internet solutions including domain registry services.  It will try to offer the best possible solutions based on the development of new technologies. The marketing focus will be on individuals and SMEs but that does not mean we ignore large customers. Try to offer the best possible services, with a suitable combination of hardware and software, at lowest possible costs. In keeping up with the group philosophy, try to be ranked with the best in the world. Size has never been an obsession with the group. Excellence is. However, we do need a critical mass to survive, as a profitable enterprise. We do not exist without the customer. It is comparatively easy to invite people and make them as your customers in any field. However, they will stay with you, only when well treated. This is the basic principle we must always operate. All at Mmguniversal.com must make extraordinary efforts to satisfy the customer and aim for excellence. The aim should be to offer maximum Value for Money spent by the customer. The customer must feel that it is a privilege to be associated with Mmguniversal.com and always be delighted with its services. The customer must not grudge the little profit we make, because he is delighted with us. Despite your best efforts, if some customers are unhappy, do not be bitter and react negatively like many do. Be graceful. Let him or her go in peace, but leave the door ajar or fully open. If you are good, they are bound to come back, because only 2 out of 100 aim for excellence in any field and you should be one of the 2. If they don't comeback, it means we are not good enough. However, when you try to satisfy everybody, you end up satisfying nobody. If good customers go away, it is a bad sign and we must find out why they are leaving and take corrective action. Do not ever insult the intelligence of the customer and do not let him ever insult yours. Be always polite but firm with all customers. Be very careful with the words you use, whether orally or in writing. Take decisions or give recommendations. It does not matter whether it is right or wrong. Do not come up with problems. Come up with possible or probable solutions. Indecisiveness is not tolerated in the group. The group operates on the 'Three Chance' Principle. No one gets a fourth chance.  Do not tolerate spamming, phishing, illegal or immoral or unethical activities of any customer. Take action and even, if you terminate the account, no questions will be asked. Make sure that the customer is not a victim, by investigating thoroughly, before taking such an action. While a customer is very important, there are always some who are not worth taking the trouble. Don't waste your time and money chasing such people.  Maintaining a reputation has a price. We will always be a target of many to spoil our reputation. We will have to stand up to it and face it with courage and equanimity. © Copyright. November, 2007 . www.mmguniversal.com. Without Prejudice. All rights reserved.